Do you have any questions about your product? We can help you!

Our service doesn't simply end when we have delivered your unit, we offer extensive after-sales services. By purchasing our products you have made a valuable investment and we will help you protect it to ensure long-term, reliable operation and lasting value. However, if you have any questions or experience any problems, we will be happy to help. For this purpose, we offer extensive services to ensure the optimum performance of your products during their entire life cycle.We have a competent team of service technicians and qualified experts who will come to you if this should be necessary.Our service is rounded off with spare parts that can be delivered quickly, advice if you would like to upgrade your system, and comprehensive services in the areas of returned products and warranty.


Ordering spare parts

Please use the bill of material (BOM) in your documents for requesting spare parts.

We need some information from you so that we can process your request as quickly as possible. Please provide us with the following information:

- Serial number/ID
- Customer and system data for the purchase
- Information on the name plate

 

Please send spare part requests to:

SalesThermowaveUS@guentner.com


Our range of services for you

Our Competence Center is your contact for the following:

- Advice for questions and technical problems
- General questions about the plate heat exchanger
- Spare parts and maintanance

But even if we haven't mentioned an issue that concerns you or if you have very specific questions, we will be pleased to hear from you and will try to help you as much as we can. 

In case of a conversion or adaptation of existing PHE┬┤s or in the renewal of your product, please contact directly to our sales team.

For a quick handling of your inquiries, please contact:

SalesThermowaveUS@guentner.com

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